Shipping policy

📦 SHIPPING POLICY

Everhold

Order Processing

All orders placed with Everhold require up to 7 business days for processing before shipment.

During this time, orders are confirmed, prepared, packaged, and transferred to our logistics partners.

Orders are not processed or shipped on weekends or public holidays.

During periods of unusually high order volume, processing times may occasionally require additional time. If a significant delay affects your order, we will make reasonable efforts to provide an update.

Shipping Time

Once your order has been shipped, the estimated delivery time is up to 19 business days, depending on the destination, carrier logistics, customs processing, and local delivery conditions.

⏱ Estimated total delivery time:
Up to 26 business days
(Up to 7 business days processing + up to 19 business days shipping)

Delivery timeframes are estimates and not guaranteed delivery dates.

International Shipping

Everhold ships internationally to available destinations shown at checkout.

International delivery times may vary depending on:

Destination country
Customs processing
International transportation
Local carrier operations
Seasonal shipping volume
Weather conditions
Local delivery conditions

Everhold is not responsible for delays caused by customs inspections, carrier disruptions, or other circumstances outside our reasonable control.

Customers are responsible for any customs duties, import taxes, or other charges imposed by their country unless otherwise stated at checkout.

Tracking Information

Once your order has shipped, you will receive an email containing tracking information, when available.

Please allow some time for tracking updates to appear after the shipment has been transferred to the carrier.

In some cases, international tracking may not update immediately while the package is moving between logistics facilities or countries.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review:

Recipient name
Street address
Apartment or unit number
City
State or province
Postal or ZIP code
Country
Contact information

Everhold is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

If you notice an error after placing your order, contact us as soon as possible. Address changes cannot be guaranteed once the order has entered the fulfillment or shipping process.

Delayed Packages

Shipping delays can occasionally occur during international transportation.

If your tracking has not updated for an extended period or your package appears significantly delayed, please contact our support team:

📧 everholdd@gmail.com
📞 +52 4524173408

We will review the available tracking information and assist you with the appropriate next steps.

A shipment that is still actively moving through the carrier network is not automatically considered lost.

Lost Packages

If tracking information indicates that a package may have been lost during transit, please contact us so we can investigate the shipment with the applicable logistics provider.

Depending on the circumstances and the results of the investigation, Everhold may determine the appropriate resolution in accordance with our store policies and applicable consumer protection laws.

Delivery Confirmation

Once a package is marked as delivered by the carrier, customers should first:

Check the delivery location carefully
Check around entrances, porches, mailboxes, or other secure areas
Ask household members whether they received the package
Check with neighbors when appropriate
Contact the local carrier for additional delivery information

If you are unable to locate a package marked as delivered, contact us at:

📧 everholdd@gmail.com

Everhold will assist in reviewing the available delivery and tracking information.

Everhold is not responsible for theft or loss occurring after confirmed delivery where the carrier has successfully delivered the package to the address provided, except where otherwise required by applicable law.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

Your order number
Clear photographs of the product
Photographs of the external packaging
Photographs or video showing the damage

Contact:

📧 everholdd@gmail.com

We will review the situation in accordance with our Return & Refund Policy.

Customs & Import Fees

International orders may be subject to customs duties, taxes, import fees, or other charges determined by the destination country.

These charges are not controlled by Everhold and, unless otherwise stated during checkout, are the responsibility of the customer.

Customs procedures may also extend delivery times.

Contact Information

If you have questions regarding your shipment or delivery, contact:

Everhold Customer Support